Innovative Fuel Solutions for the Modern World

Digital Fuel Solutions Inc. – Privacy Policy

Digital Fuel Solutions Inc. (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit DigitalFuelSolutions.com, use our software, or interact with any of our services.

1. Information We Collect

1.1 Personal Information

We may collect the following personal information:

  • Name
  • Email address
  • Mobile phone number
  • Company name and business information
  • Account details when you register for our services

1.2 Automatically Collected Information

When you visit our website or use our services, we may automatically collect:

  • IP address
  • Browser type and version
  • Device identifiers
  • Usage data and log information
  • Approximate location derived from IP address (no GPS tracking)

1.3 Information You Submit

We also collect information that you voluntarily submit, including:

  • Contact and demo request forms
  • Email communication with our team
  • Support or technical requests
  • Data transmitted via API interactions within our software

2. How Your Information Is Used

We use your information for the following purposes:

  • To provide, operate, and improve our software and services
  • To manage accounts, billing, onboarding, and customer support
  • To respond to inquiries, demo requests, and technical needs
  • To communicate important service updates or security alerts
  • To send transactional messages (e.g., notifications, confirmations, alerts)
  • To ensure compliance with legal, regulatory, and internal security requirements

We do not use your mobile phone number or personal data for marketing communications without your explicit opt-in consent.

3. Mobile Phone Number Handling (Twilio-Aligned Compliance)

Digital Fuel Solutions uses SMS and/or voice services powered by Twilio or similar providers to support communication features within our services.

To comply with Twilio’s data-handling and compliance requirements:

  • We do not sell or share mobile or personal data with third parties, affiliates, or partners for marketing or promotional purposes.
  • We only share data with third parties when it is strictly necessary to deliver our service (such as sending SMS notifications), and only under binding agreements that ensure confidentiality.
  • Under no circumstances will mobile data be shared or sold for advertising or promotional use.
  • Mobile numbers are stored securely, encrypted where appropriate, and only accessible to authorized personnel.
  • SMS consent is always optional, revocable, and clearly documented.
  • Opt-out instructions (e.g., “Reply STOP to unsubscribe”) are honored promptly in accordance with industry and regulatory standards.

4. Data Sharing With Third Parties

We value your trust and only share your data when necessary to operate and improve our services, or when required by law.

4.1 Service Providers

We may share information with trusted third-party service providers that help us operate our business, including:

  • Cloud hosting and infrastructure providers
  • SMS, voice, and communication providers (such as Twilio)
  • Payment processors
  • IT, security, and monitoring services
  • Analytics and performance tools

All third-party providers are required to protect your data and use it solely to perform services on our behalf, under binding confidentiality and data protection agreements.

4.2 Legal Compliance

We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to:

  • Comply with a legal obligation, court order, or government request
  • Protect and defend our rights or property
  • Prevent or investigate possible wrongdoing in connection with our services
  • Protect the personal safety of users of the service or the public

We never disclose customer information to competitors or third parties for marketing or sales purposes.

5. Data Storage and Security

We implement industry-standard technical and organizational security measures to protect your information from unauthorized access, disclosure, alteration, or destruction, including:

  • Encryption in transit (HTTPS/SSL)
  • Encryption at rest for sensitive fields (such as mobile numbers where appropriate)
  • Role-based access controls and authentication
  • Secure API authentication and logging
  • Firewall protection and threat monitoring systems
  • Regular updates and security reviews

Data is stored on secure servers located in the United States (or such other regions as our hosting providers may operate, subject to applicable data protection requirements).

We retain personal data only for as long as is reasonably necessary to provide our services, meet legal obligations, resolve disputes, and enforce our agreements.

6. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to enhance your experience on our website, including:

  • Remembering preferences and settings
  • Analyzing site traffic and usage patterns
  • Improving site performance and usability

You can control cookies through your browser settings. If you choose to disable cookies, some features of our website may not function properly.

We do not use cookies to collect sensitive personal data for sale or use it for third-party advertising networks.

7. Your Rights

Depending on your location and applicable law, you may have certain rights regarding your personal data, including:

  • The right to access the personal information we hold about you
  • The right to request corrections to inaccurate or incomplete data
  • The right to request deletion of your data, subject to legal retention obligations
  • The right to request a copy of your data (data portability)
  • The right to opt out of non-essential communications
  • The right to limit certain processing activities where applicable

To exercise any of these rights, please contact us at: support@digitalfuelsolutions.com.

8. Children’s Privacy

Our services are intended for use by businesses and individuals 18 years of age or older. We do not knowingly collect personal information from children under 18. If you believe that a child has provided us with personal data, please contact us so we can take appropriate action.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. When we do, we will update the “Effective Date” at the top of this page. We encourage you to review this Privacy Policy periodically.

10. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Digital Fuel Solutions Inc.
Email: support@digitalfuelsolutions.com
Website: DigitalFuelSolutions.com